Privacy statement

At Webstar Health we are committed to respecting your privacy and to complying with current applicable data protection and privacy laws. Information you provide to the service will be treated in accordance with the terms laid out in this statement.

This statement will help you understand how we collect, use and protect the personal information you provide to the service. Please take a few moments to read the statement.

Gathering and using information (data)

(i) Personal
We will only collect and use your personal information with your knowledge and consent. Your consent will be sought at the point of registration with the service. 

The personal information we collect will include, for example, your name and email address(es). This information may then be used by Webstar Health to enable us to provide you with other services that we consider may be relevant to your needs and interests.

All personal information will be held in the strictest confidence and used only for the purpose of the legitimate aims and objectives of Webstar Health.

(ii) Non-personal
The service uses cookies and records browsing (click-stream) activities. This helps us to better manage and develop our service; to provide you with a more enjoyable, customised service and experience in the future; and to help us develop and deliver better web services tailored to your individual interests and needs.  

External web links

The service contains links to other websites. We accept no responsibility or liability for the content of these websites and the information they collect.


Cookies are used to create session time outs. If you forget to logout of the service it will do this automatically for you after a set length of time.

You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. Restricting all cookies served from our service will prevent our service from working correctly.


We treat all personal information as private and confidential. Other than under the terms of this Privacy statement, the service and its moderators will not disclose any of your information, unless:

Should you take the decision to make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the relevant party at the time. You can be assured that they are similarly obliged to adhere to the Data Protection Act 1998 and keep your information strictly confidential.

Mailing lists

The service uses email lists. The lists are not available for sale or rent to anyone. The lists will be used by moderators to fulfil their role in delivering and managing the Webstar Health website service.  Regular email bulletins summarising new content added to this service are sent using the mailing list.  You will not be exposed to email marketing. 

Information security

We review regularly and enhance our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Please be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the world wide web/ internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Access to your information

You can write to us at any time to obtain details of the personal information we may hold about you.
Please write to the Data Protection Controller, Webstar Health Ltd, 336 Pinner Road, Harrow HA1 4LB

Please quote your name and address together with your membership number. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. To this extent therefore, we would be grateful if you could provide two forms of identification such as a copy of a driving licence, passport or document containing your signature and a copy of a recent utility bill that confirms your address.

In accordance with the Data Protection Act 1998 we are entitled to charge £10 to cover the administration costs involved with this process. Please make accompanying cheques payable to Webstar Health.

Privacy support

We reserve the right to amend or modify this Privacy statement at any time and in response to changes in applicable data protection and privacy legislation.

At all times Webstar Health will remain the ultimate data controller. In this Privacy statement 'we', 'us', and 'our' means Webstar Health.

If you have any enquiry about our data protection and privacy policy or practices, please write to the Data Protection Controller, Webstar Health Ltd, 336 Pinner Road, Harrow HA1 4LB

Last updated on 23 January 2012

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