At the heart of Service PACT is the recognition that pharmacy services are growing in importance and they need to be performance managed. This requires a deep understanding of the service that is being delivered and with it knowledge of what data is important.

Service PACT captures data electronically either through software in the pharmacy or at the PCT. The data is securely transmitted in encrypted form and both standard and customised reports are provided back to the PCT. As part of the service, invoices can also be generated for the PCT on behalf of the contractor – which is all geared towards reducing the administration associated with introducing and managing pharmacy services.

Service PACT is built as a modular system around different services. We customise our offer so that individuals PCTs can define the type and nature of the services that they wish to manage. Currently modules for the management of emergency hormonal contraception and minor ailment schemes have been developed and are in use.